Help

Frequently Asked Questions

How do I contact Customer Service?
Why do I need to open an account to buy e-books from Changeling Press?
How long are Changeling Press e-books?
You didn’t answer my email!
My file won't download/I'm still not getting your emails!
I'm an international customer. Why won't my credit card purchase process?
My credit card sale was declined – it says Fraud! What’s wrong?
My order timed out!
How long will my download link be active?
I don’t use credit cards. How can I buy books?
Is there anywhere else I can buy Changeling Press e-books?
How do I read Changeling e-books on my Kindle?
The cover art is missing in my HTML file!
Which HTML format do I need?
I can’t open my ADOBE/PDF file!
How do I join your Newsletter?
Navigating our Site
How do I buy a gift Certificate?
What format do you recommend for Stanza?


How do I contact Customer Service?

If you can’t find the answers you need here, please go to our
contact us page for more information.


Why do I need to open an account to buy e-books from Changeling Press?

Your Changeling Press account is your personal storage area, maintaining minimal personal information for verification purposes (your name and email address).

Your credit card information is never stored in your account or anywhere else on our site.

Your account gives you access to your complete order history. Can’t remember whether or not you’ve already purchased a book? Check your order history! Can’t find the book you just downloaded? Go to your account and re-download the file to the proper location on your computer.

If at any time you lose your books due to computer crashes, hardware or software failure or acts of nature, all you need to do is e-mail customer service and request link reactivation. We will reactivate your download links, giving you a 72-hour window of time in which to re-download your books.

Please Note: If you upgrade computers, please make sure to backup your books on CD-R or similar means. Please then delete the files from your old computer. Changeling Press e–books are non-transferable and available only to the purchaser.


How long are Changeling Press e-books?

Kisses -- 7 to 12 pages
Hot Flashes -- 12 to 25 pages
Novellas -- 25 to 100 pages
Novels -- 100 pages and up
Collections -- 100 pages and up -- 2, 3, 4, or more Novellas from a series or serial packaged together
Page lengths are approximate, based on average full screen PDF files


You didn’t answer my email!

We answer Customer Service email as quickly as possible. If you’ve written to us more than once and not received an answer, chances are we have a communication problem. You may need to add Service@Changelingpress.com and Orders@ChangelingPress.com to your “allowed,” “friends,” or “Safe” list, add us to your address book, or adjust your spam filter depending on your service provider.


My file won't download/I'm still not getting your emails!

Customers with gmail as their email account providers may experience delays in delivery of emails or non-delivery of emails. If your email or file is not delivered after several hours, please add the appropriate email addresses to your "safe" list or attempt to have the file sent to an alternate email address.


I'm an international customer. Why won't my credit card purchase process?

International customers must enter a province/territory and an international postal code/shipping code when placing credit card purchases. Customers from the United States are only to enter their ZIP code and to leave the province/territory field blank. If you're still having problems, please contact customer service, and we'll do our best to help.


My credit card sale was declined – it says Fraud! What’s wrong?

If you place an order – completed or not – and try to place a second order within less than three minutes, the sale cannot be completed and you will receive an “Nfraud” warning. This simply means the credit card processing system recognizes that you are attempting to use the same card for what may be a duplicate transaction. Please wait at least three minutes between orders.


My order timed out!

Occasionally during periods of heavy traffic your order may “freeze” during processing. In this case it is possible the automated system may not be informed of your payment. If your order timed out, and you think you may have been charged, but you did not receive your books, please
contact Customer Service so that we can help you.


How long will my download link be active?

Links expire 72 hours from date of purchase. To renew an expired link please
contact us for assistance.


I don’t use credit cards. How can I buy books?

Your Changeling Press account can carry a positive balance that you can use to quickly purchase our books without needing to enter credit card information – simply refill your account as needed. In addition to credit card payment, you may purchase account credits in the amount of $20.00, $50.00, and $100.00 either of the following ways:

Mail orders paid via money order or other certified funds:
The same
discounts that apply to account credits purchased with a credit card will apply to payments made via money order. We strongly suggest using Delivery Confirmation so your letter can be tracked should it become lost. For more information about sending and tracking mail, see www.USPS.com.

We accept money orders mailed to:
Changeling Press LLC
PO Box 1046
Martinsburg WV 25402-1046
USA

PayPal
There are two ways to shop at Changing using your Pay Pal account. We accept the PayPal Plug-in Virtual credit cards for shopping cart purchases. We also accept prepaid credit purchases. Just log in to your PayPal account. Use the Send Money feature to send amounts of $50 or $100 to Orders@ChangelingPress.com. Please note that online payments through PayPal are not eligible for the 5% bonus offer due to the high cost of processing. Your purchase amount will be credited to your account within one business day. If you have elected to use a form of funding that requires clearing from your bank, your credit will not be available until the funding has been fully processed and cleared. Please Note: These credits are processed manually and will not be processed until the next business day. If you do not receive an acknowledgment of your purchase within one business day please contact Orders@ChangelingPress.com


Is there anywhere else I can buy Changeling Press e-books?

Many Changeling Press e-books are also available from
AllRomanceEbooks.com/ and Fictionwise.com/

Our print titles are available through most major booksellers, including Amazon.com and Barnes and Noble.


How do I read Changeling e-books on my Kindle?

Plug your Kindle into the computer via your USB port cable, and the Kindle works like a flash drive. Copy and paste any Changeling Mobi file to the "documents" folder on your Kindle, or download any Changeling Mobi file directly to the Kindle Documents folder, and you're ready to read!


The cover art is missing in my HTML file!

Don’t unzip your file into a folder with the same name – it’s already in a folder for you. If the folder is nested too far down, the reader won’t be able to find the path to the cover art.


Which HTML format do I need?

If you are familiar with WinZip and know how to extract files from a ZIP folder, use HTML.zip. If you’re not comfortable with the ZIP files, we also offer a self-executing version -- HTML.exe. Just download and click to open and the file does all the work. Please note that HTML.exe will not work on Mac computers and some computers with firewalls or antivirus software that block all EXE files.


I can’t open my ADOBE/PDF file!

What version of Acrobat are you using? We’ve made our file types backwards compatible through Adobe Acrobat Reader version 3. Version 8.0 is the current version. Older readers may not be supported in all operating systems. Download the newest version of Adobe Acrobat Reader
here.


How do I join your Newsletter?

Please see our
Links page.


Navigating our Site

When you choose a book from the catalog, there will be ‘Previous’ and ‘Next’ buttons right above the cover picture. Simply click a link to be shown the previous or next book by author, series, or genre where you were browsing.

When you add a book to your Shopping Cart, just click the “Continue Shopping” button to be brought back to the book you were viewing, then use one of the new links to keep browsing!

The book that is shown for each link is based on the catalog page that you were viewing when you clicked on a specific book to see the details. So, if you clicked on the second book shown in the “New Releases” area, the ‘Previous’ button would show the first book, and the ‘Next’ button would show the third book.

If the book is the first book in the listing, the ‘Previous’ button will not be displayed. Similarly, if the book is the last book in the listing, the ‘Next’ button will not be displayed.

If the book was selected from any other means (searching, for example) the ‘Previous’ and ‘Next’ buttons will not be displayed.


How do I buy a Gift Certificate?

Easy. Purchase an account credit --
Buy Credit -- and use the contact us page to let us know what account you want credited with your gift. Please be sure to include the recipient's name/names, amount/s and email address/s. If the recipient doesn't currently have a Changeling account, we'll set up a temporary account for them. Unclaimed Gift Certificates will be credited back to your account at the recipient's request.


What format do you recommend for Stanza?

We recommend HTML. While you can open other formats in Stanza, most look very strange and are hard to read -- they lose their formatting. (The paragraphs all run together.) For new releases, Mobi should be compatible, as well.