Customer Service & Help
Help! I can't access my account!
From the login page, click Forgot your password? Click Here
You will need access to the email address associated with your account. Choose a password of more than 10 characters with at least one number (1, 2, 3, etc.) and one special character (for example $ or @ or #) and one Capital Letter.
If you don't remember your login name or don't have access to the email you used to create the account, or for any other issues, please use the Contact Us form and we'll be glad to help!
Help! I bought the wrong file type!
On your Changeling account download page, you will be asked to choose a file type to download. If you downloaded the wrong file type, or change devices and need a different file type, redownload the file in the file type you need.
Help! My download link has expired!
Download links are good for 30 days. To renew an expired link please use the Contact Us button for assistance. All your book download links will be available to download for the next 30 days in any currently available file type.
Free Reads! Check out The Cheeky Changeling -- our free ezine! Available monthly. And what could be better than a free Changeling online magazine? Free stories in our free magazine!
Help! I don't know what file format I need!
Kindles and the Kindle App currently read Mobi files -- the files are converted to Kindle format automatically when you send them to your Kindle. Beginning late 2022, Kindle readers and the Kindle App will be converting to ePub files. Kindle will still read any MOBI files you’ve already uploaded to your Kindle device, but you will no longer be able to send MOBI files to the device for conversion. On your Changeling account download page, you will be asked to choose a file type to download. If you downloaded the wrong file type, or change devices and need a different file type, redownload the file in the file type you need.
Kobo readers, Nook Readers, iPads, iPods, iPhones, and any other devices using the iTunes app will also read e-pub files. Don't own an eReader?
Don't want to install additional e-Reader software? The web browser you're using to view our site (such as Internet Explorer or Mozilla Firefox) is sufficient to enjoy any of our books in Adobe PDF format.
Adobe not installed on your computer? The Adobe reader is available as a free download from Adobe. Click to get Adobe Reader.
Still not sure what format will work best for you? Check out our latest Encounters in our FREE Cheeky Changeling e-zine and download FREE stories -- available in our most popular formats. https://changelingpress.com/ezine/
Why do I need to open an account to buy e-books from Changeling Press?
Your Changeling Press account allows you to access your shopping history and in the case of an emergency helps us reissue lost books. Your credit card information is never stored in your account or anywhere else on our site.
How can I leave reviews for books I buy at ChangelingPress.com?
Our review coordinator looks for reviews on Goodreads to post to our site. Want to make sure she sees yours? Use our Contact Us button and send us a link to your review. Random reviews are chosen to post to ChangelingPress.com book pages.
To find an author at Goodreads, Google the author's name + Goodreads:
(Example)
Search: Shelby Morgen Goodreads
Get: goodreads.com/author/show/16156.Shelby_Morgen
Help! I can’t open my ADOBE/PDF file!
Make sure you have the Adobe Acrobat Reader installed. Our files are backwards compatible through Adobe Acrobat Reader Version 6. Older readers may not be supported in all operating systems. Download the newest version of Adobe Acrobat Reader. You can also use alternative products that open a range of book files, such as Icecream Ebook Reader, available as a free download.
How do I buy a Gift Certificate?
You may purchase an account credit -- Buy Credit -- and use the contact us page to let us know what account you want credited with your gift. Please be sure to include the recipient’s name/names, amount/s and email address/s. If the recipient doesn’t currently have a Changeling account, we’ll set up a temporary account for them. Unclaimed Gift Certificates will be credited back to your account.
Is there a minimum I have to buy?
There is a $1.00 minimum credit card transaction limit.
How do I read Changeling e-books on my Kindle?
You can use the “Email this book to myself” feature on your Changeling account page to email files directly to your Kindle or other mobile device. You can mail the file directly to your device’s email (add your @kindle address to your Changeling account) or download the file to your computer and email it to yourself. If you’re emailing directly to your device, be sure to add service@changelingpress.com to your device’s allowed list.
Amazon.com: Send to Kindle by E-mail
"To add an e-mail account, visit the Personal Document Settings page at Manage Your Kindle. To send a document to your Kindle device or app, simply attach it to an e-mail addressed to your Send-to-Kindle e-mail."
(Log in to your Amazon account, click on Account and Lists under your name at the top right corner, scroll down to Your Content and Devices, and then click Preferences)
Note: You can also download purchased books from your Changeling account to your computer, and use Send to Kindle to send books directly to your Kindle or Kindle for iPad, Android, etc.